Account Manager
Full Time · $50,000/salary · Real Estate
As Account Manager you will provide operational support to property manager and property owner accounts in your assigned portfolio. Additional projects include coordination with Nooklyn New Developments.
Daily Responsibilities
Listing Management
- Create Nooklyn listings for properties in the assigned portfolio.
- Update existing listings to reflect changes, or to improve listing accuracy or performance.
- Monitor the performance of listings on Nooklyn and Streeteasy.
- Request photos, confirm accuracy and provide for unit access by agents.
- (During periods of mandated work-from-home you will be assisted in managing keys remotely.)
Account Management
Maintain daily communication with property management or property owner accounts re:
- Existing application files and closings.
- New deposits or potential deposits.
- Listing performance in advertising and showing.
- Negotiating offers and terms.
- Coordinate receipt of checks and signed leases.
- Invoicing for commission payments (including past due).
Maintain communication with showing agents re:
- Client/Renter feedback on showings.
- Existing/ potential clients that may be a good match for portfolio listings.
- General feedback that may reflect on listing performance.
Ongoing Responsibilities
- Maintain spreadsheet records of portfolio listings’ performance.
- Provide summaries of leasing activity by the week to supervisor.
- Study the performance of portfolio listings and comparable listings by monitoring a variety of apartment marketing sites.
- Record high performance &/or shortcomings in customer service, file preparation, money collection, or file closing among agents.
- Make recommendations on how to better perform on existing accounts and expand the portfolio.
- Provide Nooklyn digital platform feedback.
Projects
- Develop familiarity with Nooklyn Pre-Development Consulting and New Developments. Assist in projects such as developing materials and performance tracking.
- Assist in developing marketing and logistical support for storefront and other Commercial Listings.
- Collaborate with supervisor and other Nooklyn staff on further opportunities in real estate.
- Monitor Nooklyn Photos in general and help with assignment approvals.